page0 2008-07-16T06:41:28.820-04:00 I_mistakenly_paid_for_your_soft 2008-07-16T06:41:28.820-04:00 Refunds will not be issued for this reason because the platform is clearly specified and because handling these requests is time consuming. Each product page shows the platform, usually Mac-only, directly underneath the Buy Now button. All over this site are plenty of other indications that WBC is a Mac-oriented developer.<br />This policy was not an easy one to make, and we regret having to leave buyers unsatisfied. However, it was made because the rationale for pricing the software low is that there is no overhead in managing licenses and payments. WBC software is released under an honor system. It is up to the buyer to pay when satisfied.<br />Windows users, please don't assume because something is called "software" that it will run on your proprietary operating system. Please always check system requirements.<br />Of course, please feel free to give the product to a friend who has a Mac. Why_didnt_you_thank_me_for_my_p 2008-07-16T06:40:34.411-04:00 Ok, we're thanking you now! Thank you for your support. If you pay or donate via Kagi, you should get a confirmation from Kagi that has a thank you message. If you pay or donate via PayPal, you will just get a generic confirmation of payment received message. After you pay or donate from this site via PayPal, you should also see a thank you screen. Most of the time you should also get another thank you message from Wooden Brain Concepts directly, but an occasional payment might fall through the filter cracks or get spam blocked, etc. Sometimes also the reply messages bounce back because of your spam filters. Why_dont_you_use_serial_numbers 2008-07-16T06:39:48.367-04:00 Wooden Brain Concepts believes in the spirit and princple of shareware. Digital media, including software, has negligible manufacturing costs at the margins. That is, once it is produced, it makes no difference whether there are one or one billion copies out there. Aside from the negligible costs of bandwidth, web hosting, etc., and factoring some portion of the equipment used for development, the value of a software product is almost entirely in time. I would like to be compensated for my time. I do not want to spend more of my time doing things like monitoring license codes and chasing around pirates and so forth.<br /><br />Therefore, all of our current software is freeware, donationware, or unrestricted shareware. This means there are no serial numbers on our shareware. What_is_the_difference_between_ 2008-07-16T06:39:04.374-04:00 What are these nebulous things? Freeware is software that is just put out there with absolutely no expectation of being compensated. Any donations for freeware are treated like gifts, with gratitude. Donationware is put out in the spirit that if you use it regularly, you should make a donation, but it is not required. We just may sneer at you after a while. Shareware is released with the understanding that if you continue to use it, you will pay the asking fee. You are in fact buying the product, We're just not policing you. What_older_OS_X_cats_do_they_pl 2008-07-16T06:36:46.217-04:00 Currently all of our featured products are supported on Tiger and Leopard. Some products may also work on Panther, or have separate, older, Panther versions available for download. However, Panther is no longer be supported. The days of the Tiger are numbered as well, unless Apple fixes some standing bugs that make it difficult for developers to build reliable products for Tiger with Leopard. What_about_agitprop_marketing_f 2008-07-15T05:16:26.162-04:00 We're not sure what this means, to be be honest. It just feels so right. But we'd be thrilled to discuss it at length on <a href="http://www.woodenbrain.com/support/forum" rel="self" title="Forum">the forums</a>! What_happened_to_the_Gallery_of 2008-07-12T13:20:47.515-04:00 Sadly, after shaving, the stubble got lost down the drain. But here's <a href="http://www.woodenbrain.com/index-fun.html" rel="self">its ghost</a>, for our comrades and curiosity seekers. The_product_is_not_working_How_ 2008-07-12T09:58:23.681-04:00 We're truly sorry you're not happy with your purchase. As explained above, the reason we can keep prices as low as they are is because we aim to maintain zero overhead for what for a bigger company would be a sales department. It is expected that you pay only after you're satisfied. If for some reason the product doesn't work as you expected when you purchased it, we will try our utmost to fix it with your co-operation. In fact your co-operation in squashing bugs also helps keep prices low: you help us improve the product. In the unlikely event that a bug cannot be fixed in a reasonable amount of time after working with you, we will happily refund your purchase. Do_you_provide_support_by_e-mai 2008-07-12T07:24:20.869-04:00 We're happy to provide e-mail support to our customers. For better tracking, please send the first e-mail via this web site's <a href="../support/contact.php" rel="self" title="Contact">contact form</a>. If you prefer to e-mail directly, just send it to <img src="http://www.woodenbrain.com/Images/wbcemail.gif">. Please provide accurate information, and logs when appropriate. Many products have a menu option to copy logs to the clipboard. Some have a debug mode in the Help menu which provides more log details and saves to the Console log. Will_your_products_work_with_bo 2008-07-12T07:13:34.668-04:00 Yes. All shareware products are universal binaries which will run on both architectures. Can_I_try_the_software_before_I 2008-07-11T16:48:38.605-04:00 Yes, of course. As above, just click the download link on the product page. See below for the shareware policy. Why_did_you_just_use_I_instead_ 2008-07-11T16:43:24.316-04:00 You got me. WBC is a one-man show, but, like others in the shareware cottage industry, we use the royal we (whenever it makes sense to do so) because it sounds more important. I_am_a_developer_Can_I_use_use_ 2008-07-11T16:42:24.378-04:00 Gladly! We are always grateful for licensed copies of your software in lieu of payment for ours. Now that's what we call exchange! I_paid_now_how_do_I_register 2008-07-11T16:40:09.713-04:00 See the three questions and answers below. How_do_I_make_the_nag_reminders 2008-07-11T16:38:59.356-04:00 As explained above, payment is required if the product is shareware. Once you have paid you can click a box that says "I Paid" to make the nags go away. This should be located either on the info or the settings tab for paned applications. For OmniGrowl, it is up front on the OmniGrowl tab. Is_there_a_Windows_version_of_ 2008-07-11T16:24:57.887-04:00 With a couple of exceptions, our software is for Mac OS X. We have no plans to develop or port for Windows. If you are a Windows developer who wants to port our software, feel free to contact us. You'll make millions! <a href="../products/homebuydb/homebuydb.html" rel="self" title="HomeBuyDB">HomeBuyDB</a> has been released for Windows beginning with verison 1.1. There is a Windows version of <a href="../stuff/graveyard.html" rel="self" title="Graveyard">PocketCites</a>, but support for it is no longer available. If you are looking for a Windows product like <a href="../products/idupe/idupe.html" rel="self" title="iDupe">iDupe</a>, try <a href="http://www.markelsoft.com/" rel="external">Dupe Eliminator for iTunes</a>. How_long_does_it_take_to_get_an 2008-07-11T16:20:43.970-04:00 Believe it or not, this isn't my full time job. If it were, watch out, I'd have to rob you to eat. Anyway, I answer support e-mails as soon as I can, often the same day. However when things get nuts, it might take a while. Some messages do get spam filtered &ndash; if you never get a response try sending again from a different e-mail address, or else use the <a href="../support/contact.php" rel="self" title="Contact">contact form</a>. Wheres_the_manual 2008-07-11T16:14:06.711-04:00 WBC does our best to provide detailed instructions for our products. If no documentation file is provided in a given distribution, usually there will be an info screen within the application. Remember, if all else fails, read the manual! How_can_I_tell_what_version_Im_ 2008-07-11T16:13:32.493-04:00 The most recent version will always be the one linked on the product page. There is a version history link on the product page, too. If you've already downloaded it, you can look at the Finder info or the about box, etc. <a href="http://www.versiontracker.com/" rel="external">VersionTracker</a> or <a href="http://www.macupdate.com/" rel="external">MacUpdate</a> will also always list the most recent version. I_bought_your_software_when_wil 2008-07-11T16:10:04.325-04:00 All software can be freely downloaded simply by just clicking the download link on the product page. That's it. Question 2008-07-11T16:08:28.401-04:00 Leopard-related revisions have been completed for all shareware products. For further details, please see this <a href="../support/leopard.html" rel="self" title="Leopard">Leopard compatibility chart</a>. Where_did_the_name_Wooden_Brain 2008-07-10T20:46:33.743-04:00 It is a reference to a passage of "The Fetishism of the Commodity and its Secret," which is a section of <em>Capital</em> by Karl Marx:<br /><br />A commodity appears at first sight an extremely obvious, trivial thing. But its analysis brings out that it is a very strange thing, abounding in metaphysical subtleties and theological niceities... It is absolutely clear that, by his activity, man changes the forms of the materials of nature in such a way as to make them useful to him. The form of wood, for instance, is altered if a table is made out of it. Nevertheless, the table continues to be wood, an ordinary, sensuous thing. But as soon as it emerges as a commodity, it changes into a thing which transcends sensuousness. It not only stands with its feet on the ground, but, in relation to all other commodities, it stands on its head, and evolves out of its wooden brain grotesque ideas, far more wonderful than if it were to begin dancing of its own free will...